Lucky 55 Privacy Policy — Your Data Is Safe With Us

1Introduction

Lucky 55 (lucky55.click) is a trusted online Sports Betting platform for bettors in Bangladesh. We believe privacy is a fundamental right for every user, which is why our Privacy Policy is built on full transparency — written in Bengali, in plain language.

By registering, logging in, or using Lucky 55, you agree to this Privacy Policy. Please read it in full before using the platform.

This Privacy Policy applies to the Lucky 55 website, mobile app, and all digital services. We promise — your data will never be sold to third parties without your consent.

2What Data We Collect

Lucky 55 only collects the information needed to provide you with our services and keep your account secure. Below, we outline the categories of data we collect.

Personal Identification Information

• Full name, date of birth, gender
• National ID number or passport number (for KYC verification)
• Email address & mobile number
• Current Address

Financial Information

• BKash, Nagad, or Rocket account number (for payment processing)
• Deposit & Withdrawal History
• Transaction Date & Amount

Technical Information

• IP address, device type, and operating system
• Browser Type & Version
• Login time and session duration
• Cookies & Tracking Data

Betting Activity Information

• Betting History & Preferred Sports Categories
• Win/Loss Record
• Time spent on the platform

3How Your Data Is Used

Lucky 55 uses collected data only for specific purposes. The table below clearly outlines each purpose and the reason behind it.

You can opt out of promotional emails or SMS at any time from your account settings. However, important messages related to account management will always be sent.

4Data Storage & Retention

Your data is stored in encrypted form on secure servers at Lucky 55. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

• Account Information: For the duration your account is active, and for a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 7 years (in accordance with financial regulatory authority guidelines).
• KYC Documents: Up to 5 years after account closure.
• Logs & Technical Data: Up to 12 months.
• Cookie Data: 30 days to 1 year (depending on cookie type).

5Who Your Data Is Shared With

Lucky 55 does not sell your personal data to any third party. However, information may be shared in the limited circumstances outlined below.

Service Provider Partners

Lucky 55 works with a select group of trusted third-party providers for payment processing, technical infrastructure, and customer support. These partners are only given the information necessary to perform their specific function and are not permitted to use it for any other purpose.

Legal Obligations

Information may be disclosed to relevant authorities as required by court orders, government investigations, or legal proceedings. Lucky 55 complies fully with all such legal obligations.

Anti-Money Laundering

If suspicious financial activity is detected, relevant financial intelligence authorities may be notified. This is part of international financial regulatory compliance.

6Cookie Policy

Lucky 55's website and app use cookies — small text files stored on your device that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. They cannot be disabled.
• Performance Cookies: Used to analyze which sections of the site are most visited, helping us improve our services.
• Functionality Cookies: Helps remember your preferred language, theme, or settings.
• Analytics Cookies: Used to analyze user behavior and improve service quality. You can opt out of this at any time.

Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain Lucky 55 features.

7Security Measures

Lucky 55 uses industry-standard technology to protect your data. Our security infrastructure is multi-layered and regularly updated.

• SSL/TLS Encryption: All data transfers between the site and servers are encrypted with 256-bit SSL.
• AES-256 Data Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP verification adds an extra layer of security to your account login.
• Firewall & Intrusion Detection: Advanced firewalls are in place to prevent unauthorized access.
• Regular Security Audits: Regular penetration tests are conducted by independent third-party security specialists.
• Restricted Access Policy: Lucky 55 staff can only access the information required to carry out their specific role.

8Your Rights

As a Lucky 55 user, you have important rights over your own data. We are committed to upholding these rights at all times.

To exercise these rights, support@lucky55.clickto email us. We typically respond within 7 business days.

9Minor Protection

Lucky 55 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

• Age is verified at registration, and no one under 18 is permitted to open an account.
• As part of the KYC verification process, a national ID card or passport is used to confirm the user's age.
• If a minor successfully creates an account and this comes to our attention, the account will be closed immediately.
• Any data collected from a minor will be deleted immediately upon discovery.

10Privacy Policy Updates

Lucky 55 may update this Privacy Policy as needed. You will be notified in advance of any significant changes.

• For significant changes, at least 14 days' notice will be sent to your registered email address in advance.
• An updated "Last Updated" date at the top of the page indicates that a new policy has come into effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

11Contact

Contact us for any questions, complaints, or requests regarding this Privacy Policy.

• Email: support@lucky55.click
• Live Chat: Available 24/7, 7 days a week
• Response time: typically within 24–48 hours